OUR BIGGEST SALE YET - The End of Season Sale is here! 50% off sitewide — code automatically applied at checkout. All Sales are final - no returns, store credits or exchanges. Not applicable to previous purchases.

FAQ

COAT WARRANTY & REPAIRS

At Dawn Levy, we epitomize quality and sophistication, ensuring every product purchased through our online boutique reflects the pinnacle of luxury craftsmanship. Committed to your utmost satisfaction, we offer complimentary repairs for Dawn Levy items purchased from dawnlevyny.com within one-year from the date of purchase.

We understand that the digital domain may not always perfectly capture the details of our exquisite merchandise. While we strive for excellence in presenting our creations online, variations in resolution and display settings across computer monitors and mobile devices may impact the perception of colors. Thus, while we endeavor to provide accurate representation, we unfortunately cannot guarantee a 100% match to the tangible product.

Furthermore, as a brand that highly values beauty, we celebrate the individuality of each of our garments. Embracing each individual detail from our organic essence of fur, variations in color, volume, and overall appearance, adding a unique charm to every piece.

At Dawn Levy, our commitment extends beyond the transaction; it's a journey of unparalleled elegance and unwavering dedication to your satisfaction

Our apologies but we are unable to assist with merchandise purchased through a third party retailer.

What if I need a repair or my item is defective?

Should you encounter the need for repair or discover a defect in your Dawn Levy item, we are dedicated to addressing your concerns promptly and with the utmost care.

In the rare event of a truly defective product, rest assured, we stand by our commitment to excellence. Defective items will be refunded in accordance with our policies.

For cases of defect, each situation will be thoroughly assessed on a case-by-case basis, ensuring that every concern is handled with personalized attention and professionalism.

Please note, due to the exquisite nature of our fabrics, repairs for tears or snags caused by natural wear and tear are not eligible for repair. Similarly, any damage resulting from cleaning methods not outlined on our care label falls outside of our responsibility.

Regarding fur repairs, we approach each case with meticulous consideration, understanding the unique characteristics of fur and the need for specialized care.

At Dawn Levy, we prioritize your satisfaction and remain committed to upholding the integrity of our products through every step of the repair process.

If you receive an item that you feel is defective or damaged, please send an email to askdl@thelevygroupinc.com upon delivery of item, including the following information:

Full Name, Email Address and Order Number
Please provide images of the defective/damaged product:
- A full length image of the product
- A close up image of the defective/damaged area of the product
Detailed description of the issue or description of the necessary repairs

Our apologies but we do not offer replacement hoods, fur trims, fur collars or linings for sale nor in stock.

PRE-ORDER

Dawn Levy is delighted to provide a pre-order option for select styles. Estimated shipping dates for pre-orders will be specified on the product page. Please be aware that pre-order items may experience processing delays, and as such, specific dates cannot be guaranteed.

PRICE ADJUSTMENTS

Dawn Levy does not allow any price adjustments on our merchandise or existing/previous orders.

COUPON POLICY

Receive a 10% off discount code after subscribing to our email list! This code is only valid on your first Dawn Levy full priced purchase.

Discount codes cannot be combined; only one discount code per purchase.

PAYMENT METHODS

We kindly accept the below payment methods:

American Express

Discover

MasterCard

Visa

Shop Pay

G Pay

Apple Pay

SIZE GUIDE

To view our size chart, please click here!

If you would like the specific measurements of a particular style, please email askdl@thelevygroupinc.com with:

- Name
- Email address
- Name of style(s) you are interested in receiving more details on

ADDITIONAL FAQ

Where is the Dawn Levy retail location?

Unfortunately, Dawn Levy does not have a brick-and-mortar location. All Dawn Levy merchandise be found on our website, dawnlevyny.com.

Where can I buy authentic Dawn Levy products?

Authentic Dawn Levy products can be purchased on dawnlevyny.com as well as select department stores and specialty stores.

To find out more information about where to purchase an authentic Dawn Levy product, please email askdl@thelevygroupinc.com.

What type of fur do you use on your products?

Our products use certified Saga Furs; the most sustainable process and production of furs worldwide. The type of fur we use varies on the specific product. To learn more about Saga Furs, please click here for more information.